Please note that our returns, refunds and cancellations policy only applies to orders placed online via

Return information – within 14 days

We hope you are completely satisfied with your online purchase. However, if for any reason you have changed your mind or are not entirely happy with an item that you have received you can return it to us in an unused and saleable condition within 14 calendar days of receiving your order (working from the day after the order is delivered) for a full refund.

Returning items to us couldn’t be easier, please see the below options, explaining how you can do this.

Return by Post

Please return the items(s) and your delivery note to:

Bags By Butterfly Tree
AW Hainsworth
Spring Valley Mill
Leeds LS28 6DW

Please note, we do recommend asking for proof of postage. This may prove useful if your parcel goes missing whilst in their distribution network.


Once we’ve received your item(s) at our returns centre if you have paid by credit or debit card a member of our team will be in touch to refund your card. Depending on the card issuer it may take up to 5 days for the refund to show in your account. If you have paid using PayPal we won’t contact you we’ll just credit your PayPal account.

Contact Us

If you have any further queries relating to returns please feel free to contact us by phone; 07541244208; or simply visit our Contact Us page on our website.

We endeavour to respond to all customer emails within 24 hours however please note that this may take slightly longer than 24 hours over the weekend or bank holiday period and peak times.